Clinical Quality Specialist (Malaysia)

This role is designed for an experienced clinical psychologist who is passionate about integrating clinical expertise into programme design, operational workflows, and technology platforms.

The Clinical Quality Specialist plays a pivotal role in ensuring evidence-based programmes are effectively implemented and seamlessly integrated into organisational processes.

Combining programme management, content development, and clinical delivery, the specialist directly enhances user outcomes and scales impactful solutions.

• Product Solutioning with Tech
• Collaborate with technology teams to design and operationalise clinical workflows through SOPs
• Define and prioritise product features that support seamless programme delivery.
• Maintain and manage key clinical tools, including backend lists, assessments, and clinician mappings.
• Ensure clinical requirements are reflected in platform functionalities through user-centric designs.
• Content Development
• Create evidence-based programme materials, including guides, assessments, and client-facing resources.
• Deliver training to internal teams on programme implementation and use of technology tools.
• Ensure all content aligns with global clinical standards and supports scalability.
• Specialised Programmes
• Design and implement tailored clinical programmes (e.g., return-to-work, resilience training).
• Develop roadmaps, objectives, and SOPs for each programme to ensure clear execution.
• Collaborate with clinical and operational teams to evaluate programme performance and recommend improvements.
• Clinical Delivery (30%)
• Provide direct clinical services, including assessments, interventions, and consultations.
• Use delivery insights to inform programme design and operational workflows.
• Maintain adherence to evidence-based practices and ensure high-quality service delivery.
• Metrics and Continuous Improvement
• Define and track key performance indicators (KPIs) for programme success and technology adoption.
• Analyse data to assess the impact of clinical programmes and workflows.
• Recommend iterative enhancements to programmes, content, and platform features based on findings.

• Master’s degree in Clinical Psychology
• Minimum of 3 years’ experience in clinical programme development, product solutioning, or clinical operations.
• Strong understanding of clinical workflows, including triage, risk assessment, and clinician matching.
• Proven ability to align clinical processes with product features and operational needs.
• Experience in content creation, training delivery, and programme management.
• Excellent organisational and analytical skills to manage multiple responsibilities simultaneously.

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun