Customer Service -Banking
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As a Call Center Executive, you will be the first point of contact for our banking customers. Your main role is to provide excellent service, assist with inquiries, resolve issues, and promote our banking products and services. Provide friendly and professional support to customers via phone, email, or chat, addressing their banking questions and needs. Stay updated on our banking products and services to help customers choose the right options for their financial goals. Resolve customer issues quickly and effectively to ensure their satisfaction and loyalty. Record customer interactions and transactions accurately while protecting their privacy and maintaining data security. Follow all banking rules and policies to keep customer accounts and transactions safe. Work as part of a team to meet customer service goals and ensure smooth support. Job description Diploma holder and above Min 1-2 years experience in customer service/call center Fresh graduates welcomed to apply Able to work under banking industry Able to speak well in English Location: Jalan Raja Laut & Jalan Ampang, Kuala Lumpur Salary range: RM2,700-RM3,000 + Shift Allowance RM260 Terms: 6 months contract (renewal contract/permanent based on performance) Intake: 20th January 2025 (Monday)
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