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Technical Support Specialist

Salary undisclosed

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As a Technical Support Specialist, your role is pivotal in ensuring that customers or end-users receive top-tier technical assistance, troubleshooting, and guidance across software, hardware, and network systems. 1. Providing Technical Support • Offer technical support to customers or end-users, both on-site and remotely via phone, email, or chat. • Address a variety of technical issues related to software, hardware, and network systems. 2. Installing, Configuring, and Troubleshooting • Install and configure hardware and software systems, including operating systems, applications, and peripherals. • Troubleshoot issues with hardware and software and offer solutions to resolve them efficiently. 3. Testing and Evaluating Products • Conduct tests on new software and hardware products to evaluate their performance. • Recommend upgrades or replacements of hardware and software when necessary to meet technical requirements. 4. Conducting Diagnostic Tests • Perform diagnostic tests to identify system and application issues. • Troubleshoot problems with hardware or software and provide actionable solutions to fix them. 5. Collaboration with IT Teams • Collaborate with other IT teams and departments to resolve complex technical issues that may require multi-department coordination. • Ensure that solutions are implemented effectively, minimizing downtime and improving system functionality. 6. Documenting Support Processes • Maintain detailed documentation for technical support processes and procedures. • Create and update user manuals, troubleshooting guides, and installation instructions to assist customers and internal teams. 7. End-User Training and Support • Provide training and support to customers or end-users to enhance their use of software and hardware effectively. • Guide them on best practices to prevent common technical issues. 8. Ensuring System and Network Health • Regularly monitor and maintain computer systems and networks, ensuring they run smoothly and efficiently. • Update software and hardware to ensure systems are up-to-date with the latest patches and security measures. 9. Status Updates to Customers • Communicate progress and updates to customers or end-users on the resolution of technical issues. • Ensure they are informed and satisfied with the progress and outcome.