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  4. Click Websites.
  5. On the left, click Content Blockers.
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  4. Scroll down and click on JavaScript.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Immediate Hiring - Customer Service Representative

  • Full Time, onsite
  • Mission Consultancy Services Malaysia Sdn Bhd
  • George Town, Malaysia
RM 2,600 - RM 2,600 / month
Checking job availability...
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Simplified

Please read the job details carefully before applying!

Role: Customer Service

Location: Jalan Anson, Georgetown Penang

Working Hours: 7,00am to 7.00pm (Monday to Friday) and 7.00am to 5.00pm (Weekend /PH)

Salary: RM 2400 Basic + Allowance RM 200

Responsibilities:

As a Customer Service Representative, you’ll be responsible for a variety of tasks, including:

  • Customer Inquiries: Handle all types of inquiries related to tariffs, usage, account status, solutions (products and services), and more. You’ll be their go-to problem solver!
  • Account Management: Assist with reconnection requests, self-metering, and account updates to ensure smooth service delivery.
  • Customer Complaints: Tackle billing and metering issues, turning challenges into opportunities for service improvement.
  • Payments: Help customers with reposting and manual payment postings, ensuring accuracy and efficiency.
  • Advisory Services: Provide expert advice on energy efficiency, renewable energy options, and product usage, helping customers make the best choices.
  • Other Services: Manage auto-debit setups and assist with bill forecasting.
  • Enquiry & Complaint Monitoring: Track and process customer inquiries and complaints to ensure timely resolutions.
  • Disconnections & Reconnection Management: Handle disconnection and reconnection requests with professionalism and efficiency.
  • Smart Meter Installations: Coordinate inquiries and rescheduling for smart meter installations nationwide.
  • Crisis Management: Offer exceptional service during times when service-level agreements (SLAs) are not met, going the extra mile to resolve issues quickly.
  • Agent (Inbound/Outbound): Handle customer interactions across multiple channels (phone, email, chat) and ensure all interactions are logged accurately in our CRM system. Resolve customer issues or escalate as needed, making sure that every interaction is handled efficiently and professionally.

Requirements:

  • Experience: At least 0 - 6 months of experience in customer service or a call center role. Experience in utilities or telecommunications is a bonus. Fresh graduates with a passion for customer service are welcome to apply!

Skills:

  • Outstanding communication and interpersonal skills in Bahasa Malaysia and English.
  • Excellent problem-solving abilities with a solutions-oriented mindset.
  • Ability to manage high-volume calls professionally, ensuring every customer interaction is positive.
  • Organizational skills with attention to detail and efficiency.
  • Proficiency in MS Office and CRM software.
  • Education: Minimum Diploma or equivalent qualification.
  • Languages: Fluent in Bahasa Malaysia and English; proficiency in additional languages is a plus.
  • Availability: Willingness to work flexible shifts, including weekends and public holidays, as required.

Job Type: Permanent

Pay: Up to RM2,600.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Georgetown: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you able to work on rotational basis?
  • How many years of experience in customer service?
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