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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Service Desk Analyst (24/7 Rotational Shift)

RM 3,000 - RM 6,000 / Per Mon
Checking job availability...
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We are seeking a dedicated Service Desk Analyst to join our team and provide exceptional technical support to users. The ideal candidate will possess strong technical, problem-solving, and customer service skills, ensuring seamless IT operations in a dynamic, shift-based environment.

JOB RESPONSIBILITIES: -

Technical Support:

  • Troubleshoot and resolve hardware, software, and network issues efficiently.
  • Provide support for operating systems (Windows, macOS, Linux) and common applications.
  • Utilize remote desktop tools for diagnosing and resolving user issues.

Customer Service:

  • Communicate effectively with users in English, simplifying technical concepts for non-technical individuals.
  • Deliver excellent customer service to ensure a positive user experience.

Incident and Problem Management:

  • Analyze and resolve technical incidents while prioritizing tasks.
  • Escalate complex issues as needed and follow ITSM processes.

Team Collaboration:

  • Work collaboratively with other IT professionals to resolve user issues.
  • Share knowledge and contribute to the success of the IT support team.

Adaptability and Learning:

  • Stay updated on new technologies and industry trends.
  • Adapt quickly to new concepts and dynamic work environments.

Documentation:

  • Maintain accurate records of incidents, resolutions, and processes.
  • Create and update knowledge base articles for recurring issues.

JOB REQUIREMENTS:-

  • At lest 1 year of experience in technical support or a related role. Fresh graduates are welcome to apply.
  • Familiarity with helpdesk tools, ITSM processes, and ticketing systems.
  • Strong understanding of operating systems, networking concepts, and remote support tools.
  • Excellent proficiency in English, both written and verbal.
  • Experience managing multiple user accounts.
  • Strong analytical and problem-solving skills.
  • Availability to work in shifts, including evenings, weekends, and holidays, with the flexibility to provide 24/7 support across time zones.
  • Due to regulations, this position is open to Malaysian only.

WORKING LOCATION & WORKING HOUR: -

  • Eve Suite (Ara Damansara) / might relocate to The Ascent @ Paradigm Mall (Petaling Jaya)
  • 24/7 rotational shift (include Weekend and Public Holiday)

WHAT'S IN IT FOR YOU?

  • 13th month salary.
  • EPF / SOCSO / PCB.
  • Staff Insurance
  • Medical, Dental and Optical benefits.
  • Smart casual working attire.
  • Free Parking

Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review.

Job Type: Full-time

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

  • Free parking
  • Gym membership

Schedule:

  • Rotational shift

Supplemental Pay:

  • 13th month salary

Application Question(s):

  • Are you Malaysian and legally authorized to work in Malaysia?
  • How would you rate your English language skills both speak and write? (Scale of 1 to 10)
  • How much notice are you required to give your current employer?
  • What is your expected monthly basic salary?

Language:

  • English (Required)
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