Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Specialist (Shift Based)

RM 2,800 - RM 4,000 / month
Checking job availability...
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Customer Support Specialist with Advanced Troubleshooting Experience in Telecommunication/Remittance

Responsibilities:

  • Provide exceptional customer support to clients experiencing issues with International Balance Transfer (GloTransfer) and Cross Border Payment (GloRemit) services.
  • Respond to customer inquiries and requests through various communication channels, including email, phone calls, and live chat.
  • Monitor, diagnose, and resolve technical issues related to transactions promptly and efficiently.
  • Ensure the delivery of accurate, valid, and complete information to customers, utilizing appropriate methods and tools.
  • Address customer complaints promptly, offering suitable solutions and alternatives within established timeframes, and following up to confirm issue resolution.
  • Collaborate effectively with cross-functional teams to escalate and resolve issues requiring specialized technical knowledge.
  • Utilize SQL queries for data retrieval, analysis, and manipulation to investigate and resolve issues in depth.
  • Document all customer support interactions, including issue details, troubleshooting steps, and solutions, maintaining clear and concise records.
  • Stay updated on industry trends, technological advancements, and telecommunication services to offer proactive support and advice to clients.
  • Communicate with suppliers and partners to address inquiries and conduct necessary cross-checking.
  • Provide accurate and timely information, alternatives, and solutions to customers regarding products and services.
  • Broadcast notifications to all customers affected by service disruptions.
  • Perform daily balance checks for both customers and suppliers and reroute products to different suppliers in case of errors.
  • Monitor system performance and perform regular system backups to ensure data integrity.
  • Adhere to established procedures, guidelines, and policies, ensuring compliance in all aspects of customer support.
  • Demonstrate a commitment to going the extra mile in engaging with customers, fostering positive relationships.
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