Customer Service Executive || Utilities Project || Fresh Graduate
RM 2,000 - RM 2,400 / Per Mon
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Location: Georgetown, Pulau Pinang
Basic Salary:* RM 2,000 – RM 2,400 (Depending on experience)*
Benefits:
- Rewards and Recognition up to RM200
- Training Provided
- EPF & SOCSO
Job Types: 1-year contract (renewable)
Working Days/Hours: 5 days work, rotational shift up to 7PM
JOB REQUIREMENTS:
- Minimum Diploma in any field.
- At least 6 months experience in customer service industry.
- Good communication and written skills in English and Bahasa Malaysia.
- Able to start immediately.
JOB DESCRIPTION:
- Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions.
- Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
- Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
- Address billing and metering issues, for enhancing service quality.
- Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
- Monitor and address customer inquiries and complaints to ensure prompt resolution.
- Organize inquiries and rescheduling for smart meter installations across the country.
Job Types: Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,000.00 - RM2,400.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Required)
Language:
- English (Required)
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