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Customer Service Executive || Utilities Project || Fresh Graduate

RM 2,000 - RM 2,400 / Per Mon

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Location: Georgetown, Pulau Pinang

Basic Salary:* RM 2,000 – RM 2,400 (Depending on experience)*

Benefits:

  • Rewards and Recognition up to RM200
  • Training Provided
  • EPF & SOCSO

Job Types: 1-year contract (renewable)

Working Days/Hours: 5 days work, rotational shift up to 7PM

JOB REQUIREMENTS:

  • Minimum Diploma in any field.
  • At least 6 months experience in customer service industry.
  • Good communication and written skills in English and Bahasa Malaysia.
  • Able to start immediately.

JOB DESCRIPTION:

  • Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions.
  • Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
  • Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
  • Address billing and metering issues, for enhancing service quality.
  • Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
  • Monitor and address customer inquiries and complaints to ensure prompt resolution.
  • Organize inquiries and rescheduling for smart meter installations across the country.

Job Types: Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,000.00 - RM2,400.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • English (Required)
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