Inbound Customer Service Agent

CS Operator (Contract 6 months – 1 year)

• Opportunity to convert to Permanent staff after contract period.
• Medical Benefits.
• Young, energetic and fun working environment.

Job Responsibilities:

• Responsible for smooth handling of incoming and outgoing calls.
• Answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase.
• Assist patient, make appointment through Arcus (hospital information system).
• Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department.
• Any other adhoc jobs may be assigned from time to time.
• Able to work 6 days a week including weekends/PH.
• 24/7 operation, work on shift schedule basis (3-shifts) / Public Holidays / Weekends.

Job Requirements:

• Minimum education qualification: Minimum SPM.
• Language proficiency: English (Primary), Bahasa Malaysia.
• Communication skill: Good in communication, calmness.
• Other requirements: Literate with computers applications and trained in MS office application (Word, Excel, Outlook).
• Willing to work on shift schedule; including Public Holiday and Weekend.
• Ability to remain long hour in the close room environment, concentration to the calls monitoring, and good communication skill.

Shift Schedules:
Weekend & Public Holiday included.

• 8 am – 4 pm
• 7 am – 3 pm
• 3 pm – 11 pm
• 11 pm – 7 am

Work Location: Bandar Sunway, 47500 Subang Jaya, Selangor.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM1,800.00 - RM3,600.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay

Application Question(s):

• This is a 24hr shift job, are you willing to work shift hours?

Education:

• STM/STPM (Preferred)

Experience:

• Call Center Operator: 1 year (Preferred)

Language:

• English (Preferred)