Customer Service (Mandarin)

Position Summary:

To provide premium customer support to customer’s client base. This support is provided by either phone, email or fax, which includes direct contact with customer and support partners.

• Handle Inbound & Outbound Calls for Main Line and Operator queue
• Handle Inbound & Outbound Calls for all BUs Sales Enquiries
• Send sales lead to the respective sales team
• Raise escalation for the relevant Business Unit for resolution
• Accurately record and update customers’ cases and all machine details into CRM and trackers following appropriate processes
• Provide accurate and understandable information to all customers and support partners
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
• Ensure all follow ups are done in a timely manner
• Ensure all SLA’s are met appropriately
• Maintain high level of customer satisfaction whilst maintain a professional manner
• Be familiar with all policy, processes, and product knowledge and escalation paths
• Remain polite, patient and courteous with customer throughout the experience
• Ensure the end to end experience for all customers is at a high level of customer satisfaction

• Previous experience in a customer support role
• Must possess a confident clear speaking voice and strong verbal communication skills in English, Bahasa Malaysia and Mandarin
• Customer oriented mindset
• Able to work efficiently in a fast paced environment and multi-tasking
• Email Communication – To write rofessional emails with good / proper grammar
• Correct data entry with good typing speed
• Excellent soft skills

• Day shifts job
• Medical and annual bonus
• Gym subsidy
• Traning provided