Customer Service Executive | Utility Project | February 2025 intake

JOB REQUIREMENTS:

• At least a Diploma or equivalent qualification.
• Minimum of 6 months of working experience in customer service or a call center position is required.
• Experience in the utilities or telecommunications sector is an added advantage.
• Fresh graduates with a passion for customer service are encouraged to apply.
• Proficiency in Bahasa Malaysia and English is required; proficiency in additional languages is an advantage.
• Proficient in MS Office and CRM software.
• Good communication and interpersonal skills.
• Strong problem-solving skills with a focus on finding solutions.
• Skilled in handling high-volume calls professionally while ensuring a positive customer experience in every interaction.
• Strong organizational skills with a focus on detail and efficiency.
• Open to working flexible shifts, including weekends and public holidays, as required.

JOB DESCRIPTION:

• Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions in the CRM system.
• Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
• Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
• Address billing and metering issues, for enhancing service quality.
• Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
• Monitor and address customer inquiries and complaints to ensure prompt resolution.
• Organize inquiries and rescheduling for smart meter installations across the country.
• Deliver immediate and proactive measures to resolve issues efficiently when SLAs are not met.

Job Types: Full-time, Contract

Pay: Up to RM2,600.00 per month

Benefits:

• Professional development

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• English (Required)

Work Location: In person