Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Customer Care – Aftersales Service

Salary undisclosed
Checking job availability...
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Provides the Best Customer Care experience to Machines Service’s Customer on personalized phone services.

  • Identify customers’ needs and provide solutions to customers up to or exceeding customer’s expectation.
  • Service recovery: understand and resolves customer’s concern and complaints while searching for best recovery strategy for customers.
  • Provides insights about Apple a1er-sales services, warranty claims and after-sales related information.
  • Alerts management for issues that may require further escalation for complete resolution, or which may indicate a larger, underlying problem.
  • Assigns cases or acts on any required customer follow-up.
  • Meet KPIs set by superiors like average handling time, chat response rate, customer satisfaction score.
  • Attend to emails, calls, WhatsApp, Salesforce cases/tags/chatter.
  • Uses technology and system tools as directed and within established guidelines.
  • Maintains full confidentiality of customers information and data.
  • Communicate with Service PIC team regarding customer’s enquiry, service repair status, warranty status, after-sales service information, promotion status, stock status, appointment.
  • Provides constant feedback from customers to improve Service Contact Centre.
  • Liaise with Apple Care Team (General Enquiry about service centers and PIC)
  • Possesses SPM, STPM, Diploma or Degree Certification.
  • Good language proficient in English and Bahasa Malaysia, Mandarin will be an added advantage.
  • Basic knowledge of computers is required, tech savvy will be an added advantage.
  • Fresh graduate are welcome to apply.
  • Team player, responsible and good self-discipline
  • Practice empathy and positive language when attending customer calls.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM (Salesforce) systems and practices will be an added advantage.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Staff Discounts
  • Casual Wear
  • Insurance Coverage
  • Quarterly Meal
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