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Officer, Customer Service

  • Full Time, onsite
  • TC Management Services Corporation Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,499 / Per Mon

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Responsibility: Contact existing and new customers to remind about motor insurance renewal and upsell products. Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign. Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business. Follow up potential customers through telephone, email, SMS and WhatsApp and answer questions from customers. Obtain or verify customer information accurately such as name, contact number, address, email address, and payment method. Keep records of calls and sales and record useful information/feedback for quality control. Go the "extra mile" to meet month-by-month sales targets and facilitate future sales.
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