Reservations Coordinator

SCOPE To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. PRIMARY RESPONSIBILITIES • Sell the Hotel's products and services using up-selling and suggestive selling techniques • Promote the Hotel’s products and services • Maintain a high level of product and service knowledge • Develop and maintain a regular pattern of sales calls • Prepare and execute action plans which increase reservation sales and associated business • Record and process reservations made by phone/fax/email • Accept wait list reservations • Process amendments to reservations such as extensions, early departures, etc • Manage “no show” reservations by investigation and recording of same • Record special billing arrangements for groups and conventions • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval • Maintain knowledge of special rates/ offers/ promotions • Monitor reservation levels and inform Managers of current and future occupancy rates • Prepare reports as requested (to travel agents, business houses etc) • Prepare reservation sales reports