C
Customer Service Chat Support - KL
RM 4,200 - RM 4,200 / month
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Responsibilities:
- Comprehend customer inquiries and provide responses through the non-voice channel: chat and email.
- Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel.
- Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation.
Requirements:
- Able to communicate effectively with customers in a friendly and polite manner following the clients processes
- Able to read, write, and speak fluently and spontaneously in both English and, Mandarin or Cantonese
- Open for SPM (minimum 2 years in CS)
- Open for fresh graduate (Diploma and Degree)
Job Types: Full-time, Permanent
Pay: From RM4,200.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Required)
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