Epicareer Might not Working Properly
Learn More

Quality Assurance Executive (Mandarin and English Speaker)

RM 3,200 - RM 3,600 / month

Checking job availability...

Original
Simplified

Requirements

  • Open to Fresh grads and Mandarin speaker
  • SPM and above
  • Can speak Mandarin and English
  • Strong computer skills including Microsoft Office.

Responsibility

  • Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
  • Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal errors
  • Work closely with call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
  • Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans

Benefits

  • Basic salary range (RM2,800 - RM3,000) + KPI incentives (RM300-RM500)
  • Medical & Dental
  • Annual leave 16 days per annum*
  • EPF, SOCSO and EIS
  • Working hour: 10:00 am - 7.00 pm (Monday - Friday)
  • Off day: Weekend & Public Holiday
  • Office within walking distance form Ampang Park LRT station.

Additional Benefits

Training Provided, High Basic Salary, Allowance Provided

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,200.00 - RM3,600.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Are you able to join us on 2 Sep 2024?

Education:

  • STM/STPM (Preferred)

Experience:

  • Quality assurance: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)