Quality Assurance Executive (Mandarin and English Speaker)
RM 3,200 - RM 3,600 / month
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Requirements
- Open to Fresh grads and Mandarin speaker
- SPM and above
- Can speak Mandarin and English
- Strong computer skills including Microsoft Office.
Responsibility
- Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
- Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal errors
- Work closely with call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
- Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans
Benefits
- Basic salary range (RM2,800 - RM3,000) + KPI incentives (RM300-RM500)
- Medical & Dental
- Annual leave 16 days per annum*
- EPF, SOCSO and EIS
- Working hour: 10:00 am - 7.00 pm (Monday - Friday)
- Off day: Weekend & Public Holiday
- Office within walking distance form Ampang Park LRT station.
Additional Benefits
Training Provided, High Basic Salary, Allowance Provided
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,200.00 - RM3,600.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you able to join us on 2 Sep 2024?
Education:
- STM/STPM (Preferred)
Experience:
- Quality assurance: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
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