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- To liaise with customers for import customs clearance documents.
- To perform job & booking creation within the same day in ProAct upon shipping documents provided by respective client.
- To act / responsive to advise client if incomplete documents received.
- To create a new model / variance from Model Management in ProAct system whenever new model arrival.
- To upload load list and generate lading head from ProAact upon received completion of Import Permit (AP) and verified.
- To perform customs declarations as per shipping documentation / listings & instructions provided by customers via ProAct / ALDEC system.
- To prepare customs import / export documentations according to customs regulations, laws, or procedures.
- Planning and allocation of jobs with team members as per customers’ schedules./ instructions.
- To submit NMC Invoice & PO for payment request to Finance dept on local shipping charges to shipping agents whenever there is new arrival import shipment / upon received the NOA & invoice.
- Classify goods according to tariff finder system.
- To track the job progress and to ensure the job timeliness / meet customers’ expectation and update HOD the status by end of working hours on any daily job tasks which have assigned to you.
- To coordinate and liaise with SMK vendor / IT Support Team & ProAct if encounter any problems and or downtime in system, as well as to raise ticket to relevant parties for support / assistance and to report any issues encountered to superior / HOD.
- To attend to customer’s enquiries and/or complaints as and when required.
- To inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- To determine method of shipment and prepare or advise for preparation of delivery order, invoices, duty payment on the arriving shipments / clearance instruction.
- To assist, provide and work alongside with superior / team members in providing the necessary information for reporting or to complete any other special projects as and when required.
- Suggest any process or system improvements which will facilitate an increase in job efficiency.
- To be multitasking when required on other jobs given and/or back up team members whenever any staff or inter-department staff absent.
- To compile all completed declarations documents and ensure all are in order before return to respective customers.
- Verify and maintain records on incoming and outgoing shipments.
- Coach and train new team members or any existing team member to participate in ProAct / ALDEC system for skills enhancement & knowledge for better job efficiency.
- Any other task/assignment/project assigned by the Company from time to time.
Requirements:
- Candidate must possess at least a Professional Certificate in related field.
- At least 2 years of working experiences in forwarding.
- Well verse in handling K1, K2, K3, K5, K8 and Bill of Lading documents.
- Have knowledge in custom clearance processes.
- Preferably have Kursus Asas Ejen Kastam.
- Applicants must be willing to work in Glenmarie, Shah Alam.
- Computer literate.
- Contractual employment for the 1st year and subjected to permanent conversion/renewable contract based on the performance for the subsequent years.
- Willing to work on alternate Saturdays; 8.30am to 1pm.
Job Type: Full-time
Application Question(s):
- Are you willing to work on alternate Saturdays from 8.30am to 1pm?
- Are you okay with contractual employment for the 1st year?
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