C
Customer Success Specialist - Japanese Speaker
RM 8,400 - RM 8,400 / month
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- Operations hour: 7am - 8pm (Rotational shift)
- Intake: Jan & Feb 2025
Overview of CSS Role:
- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
Responsibilities and Accountabilities:
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client
Requirements:
- Diploma and Bachelor holder
- Min 1 year's experience in Customer Service
- Fresh graduates/no experience are welcomed
- Foreign candidates/Japanese must have valid passport min 14 months and above
- Non-Native Japanese must have Japanese Language Certificate (Level N1 or N2)
Job Types: Full-time, Fresh graduate
Pay: Up to RM8,400.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Application Question(s):
- 1. Do you have Japanese Language Certificate N1 or N2 (Non-Native Japanese)?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Japanese (Required)
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