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Customer Success Specialist - Japanese Speaker

RM 8,400 - RM 8,400 / month

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  • Operations hour: 7am - 8pm (Rotational shift)
  • Intake: Jan & Feb 2025

Overview of CSS Role:

  • CSS represents the brand, the culture, and the values of the client
  • Your attitude and how you behave will determine how our client is perceived by its customers
  • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
  • Customer concerns must be handled positively and professionally
  • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:

  • Support customers to place online orders with the client
  • Provide timely support to customers through available communication channels (inbound phone calls and email)
  • Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
  • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
  • Identify and escalate priority issues through appropriate channels as and when necessary
  • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
  • Maintain and improves quality of service by sharing suggestions and recommendations
  • Keep job knowledge and skills up to date by attending training and continuously learning
  • Meet all key performance indicators set by the company and client
  • Adhere to the policies and procedures set by the company and client

Requirements:

  • Diploma and Bachelor holder
  • Min 1 year's experience in Customer Service
  • Fresh graduates/no experience are welcomed
  • Foreign candidates/Japanese must have valid passport min 14 months and above
  • Non-Native Japanese must have Japanese Language Certificate (Level N1 or N2)

Job Types: Full-time, Fresh graduate

Pay: Up to RM8,400.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Performance bonus

Application Question(s):

  • 1. Do you have Japanese Language Certificate N1 or N2 (Non-Native Japanese)?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Japanese (Required)