Reservation Agent

• Familiar with hotel product knowledge and activities.

• Maximize room sales and revenue for the hotel, prioritizing up-selling.

• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.

• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.

• Always maintain a sales attitude, not losing any sales opportunity in the hotel.

• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.

• Make sure all commissions are correct and followed-up on promptly.

• Make sure all reject business is filed with the reasons.

• Ensure that all correspondence has been filed accordingly, with correct and updated information.

• Comply to the hotel credit policy and make sure all forecast revenues are met.

• Comply with set rooms supply and price control.

• Strictly follow brand standards.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

Job Type: Permanent

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Early shift
• Evening shift
• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus