Business Support Agent, Shared Service Center

Responsibilities

• Support day-to-day operational activities in payments/loans/cards processes
• Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
• Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
• Collaborate with SG Business Operations team and any other relevant teams to review new, existing or potential operational problems, complaints and queries and ensure they are resolved promptly and satisfactorily.
• Any other ad hoc duties as assigned

The must haves:

• Diploma or university degree
• At least 3-5 years of relevant banking experience in payments/loans/cards
• Able to work independently and in a team
• Hardworking, self-driven, highly motivated and meticulous individual
• Possess strong communication, analytical, and problem solving skills
• Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit
• Able to perform shift work including weekends and public holidays when required

Job Type: Full-time

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Must be able to work from office at First Avenue, Bandar Utama.
• Must be able to join IMMEDIATELY. Please indicate here.