Order Management Executive

• Order Management: Oversee the entire order platform, from order placement to delivery, ensuring compliance with company policies (SOP) and timely fulfillment for order processing.
• Inventory Management: Coordinate with the warehouse, logistics and sales teams to track and update inventory system to avoid stock shortages, ensure records are up to date and workflow optimization.
• Financial Transactions: Verify payments and handle other tasks related to financial transactions to ensure accuracy and compliance with financial policies.
• Returns and Exchanges Oversee and manage customer returns and exchanges, ensuring compliance with company policies and timely resolution.
• Customer Complaints & Disputes: Address and resolve customer complaints/disputes and issues related to orders, returns, exchanges, and act as a liaison between customers and internal departments to facilitate solutions.
• Products Inquiries: Respond promptly to customer inquiries on various platform via phone, email, and chat to providing accurate information on products.
• Delivery Status Inquiries: Respond to customers inquiries and manage online order status, order processing, shipping status, and returns.
• Task Assignment & Monitoring: Assign tasks to the customer service team, monitor task progress, and review performance periodically to ensure accountability.
• Feedback and Reporting: Collect and analyze customer feedback to identify trends and recommend improvements in service and processes.
• Administrative Duties: Execute additional administrative tasks as directed by superiors, including logistics oversight and performance tracking of service-related outputs.
• Publicity: Draft public service announcements, updates, and statements as required, ensuring alignment with brand messaging.
• Payment & Refund: Oversee processes for order returns, refunds, and payment collections.
• Product Update: Maintain up-to-date knowledge of Footer Malaysia’s products, promotions, and policies to provide informed responses to customers.

Job Type: Full-time

Pay: RM2,600.00 - RM3,200.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus