BOUTIQUE SALES ASSISTANT CUM HOST LIVE

Position Overview:

CaryaZara Boutique is looking for an energetic and customer-oriented Boutique Assistant cum Live Host to join our team. This role combines in-store customer service with live hosting on social media, focusing on promoting our products and connecting with our followers. You’ll be responsible for maintaining a positive shopping experience in the boutique while engaging our online audience with authentic, engaging content during live sessions.

Key Responsibilities:

1. In-Store Boutique Assistant:

• Customer Engagement: Welcome and greet customers warmly upon arrival, providing an exceptional shopping experience by assisting with personalized product recommendations, styling advice, and trend insights.
• Product Knowledge: Maintain in-depth knowledge of all CaryaZara products, including materials, sizes, and fit, to confidently guide customers in their selections and answer detailed product-related questions.
• Merchandising & Display: Assist in setting up, organizing, and refreshing in-store displays regularly to ensure an attractive, on-brand presentation that highlights new arrivals, promotional items, and seasonal collections.
• Sales & Checkout: Efficiently handle the sales process from start to finish, including processing payments, packaging purchases, and managing returns or exchanges, while ensuring accuracy in all transactions.
• Inventory Management: Support the team with inventory tracking by updating stock counts, arranging product restocking, and communicating with the inventory team on bestsellers and low-stock items to meet customer demand.
• Customer Relationship Building: Cultivate lasting relationships with customers through personalized attention and follow-up, creating a loyal customer base that enjoys returning to CaryaZara.
• Boutique Maintenance: Maintain a clean, organized, and welcoming store environment by assisting with routine cleaning, organization, and restocking of products and supplies.

2. Live Hosting on Social Media:

• Host live sessions on platforms such as TikTok, Instagram, and Facebook to showcase products, answer customer questions, and drive engagement.
• Interact with the online audience, respond to inquiries, and provide product recommendations in a lively, professional manner.
• Prepare for live sessions by setting up displays, planning featured products, and coordinating with the marketing team on live session themes and promotions.
• Stay updated with current trends, customer preferences, and social media engagement techniques to enhance live session effectiveness.

JOB REQUIREMENT:

• Previous experience in retail, sales, or customer service; experience with live hosting or social media engagement is a plus.
• Comfortable speaking and presenting on camera, with strong communication skills.
• Knowledge of fashion trends and styling to provide useful advice to customers.
• Friendly, outgoing, and able to handle both in-person and virtual customer interactions.
• Basic computer skills and familiarity with social media platforms (TikTok, Instagram, Facebook).
• Academic / Professional Qualifications - SPM / Diploma
• Work Experience - At least 1 year of experience in sales / operations / stock management in a retail environment

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,800.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Overtime pay