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Our company is looking for a Customer Service Assistant who can assist clients with product issues and help to ensure a high customer retention level. The Customer Service Assistant will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
Customer Service Assistant responsibilities and duties:
- Update the company database by inputting information from each call and keeping every customer field current.
- Collaborate with the sales team to develop efficient methods for handling issues with customers
- Collaborate with warehouse team to do proper packing
- Monitor customer satisfaction levels and develop methods for increasing them
- Assist in creating ways for delivering excellent customer service to irate or problematic customers
Customer Service Assistant qualifications and skills
- Minimum SPM
- 2 year experience in a customer service role
- Proficiency with MS Office
- Ability to work well in a team environment
- Strong sense of professionalism and discretion required
Job Types: Full-time, Contract
Pay: RM1,200.00 - RM1,800.00 per month
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