Customer Service Specialist (GRCN)

Provide friendly and efficient service to the travel community of our client. Be a first point of contact to handle and resolve customer complaints. Respond professionally to inbound phone calls, including urgent situations. Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Research information and troubleshoot problems using available resources. Arbitrate in situations between users. Monitor and control numerous concurrent tasks in tandem. Proactively and independently work to meet targets and goals Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.