Technical Customer Support, I

Responsibilities: Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers Fully documents customer interactions in real-time Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments Identifies and escalates complex problems under direct supervision Works on a limited variety of problems of limited scope using defined procedures and practices Collaborates with fellow technicians and supervisor to solve problems Familiarizes self with new technologies, products and platforms Qualifications: Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years demonstrated working experience required Basic computer literacy with a working knowledge of the Microsoft Office Package Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers Demonstrates strong customer service and communication skills