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Delivery Lead

RM 15,000 - RM 21,000 / month

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What You’ll Do

  • Leading a team of local dispersed resources to deliver technology projects on time and geography for which they have responsibility.
  • Participation in monitoring each of the health of the project. Managed the customer satisfaction index.
  • Collaboration with team (another engineer, global delivery center, project managers, HQ colleagues) to deliver the best project to end customers.
  • Ensures timely liaison with vendors regarding problems, fixes, and required enhancements.
  • Participate in the growth plan with management (new capability, skill & certification) and hiring. Mentor and help new engineers to achieve more than they thought possible.
  • Responsible for operating, administering, and managing the day-to-day operations and driving partnerships with the cross-functional teams (Sales/Presales).
  • Provide management updates, status reporting, and dashboards from a Delivery project and support health perspective to demonstrate progress and process maturity
  • Profile Requirements
  • 3+ years of experience working as a Technical Leader with project delivery and client relationship management in a technology environment.
  • Experience for Office 365, Azure/Multi-Cloud or Low Code platform Projects
  • Troubleshoot and take ownership of sophisticated problems and resolve high-impacting operational issues
  • Provides strategic guidance and advice in situations with no precedent and drives service enhancement efforts.
  • Strong communication skills (verbal and written) must be able to communicate at business and technical levels with internal teams and executives, and an absolute commitment to customer services.
  • Availability for occasional off-hour work related to 24x7 up-time and availability of the product suite; willingness to support the team who have on-call coverage expectations.

What we offer:

  • Working time: Mon-Fri, from 9:00am – 6:00pm, flexible working time
  • Attractive Bonus, & Allowances for mobile, transportation, parking
  • Premium Healthcare Insurance
  • Annual health check-up
  • External and Internal Training Opportunities are sponsored by the company
  • Birthday paid day-off & Birthday gift
  • The recognition program, Referral Program
  • Working device provided or reimbursement on a personal device
  • Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
  • Annual Salary Review & Promotion

Job Type: Full-time

Pay: RM15,000.00 - RM21,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?