Training Operation Executive

Job Responsibilities:

Training Coordination:

• Support the planning and execution of training sessions, including scheduling, logistics, and material preparation.
• Manage participant registration, attendance tracking, and feedback collection.
• Liaising with HRDC personnel, and Client’s HRDF Claims.
• Working closely with Invoicing team to ensure timely invoice to clients.
• Maintain a pool of external training venues and register them as BV’s vendors.
• Take charge of BV’s Training Facility.
• Ensure trainer’s qualification and capability prior to delivery.
• Liaising with International Training Center (ITC) on trainer’s qualification and certificate issuance.
• Preparation of certificate for participants, signatories and handover sessions.
• Ensure that Photos are taken after every training for marketing purposes.

E-Learning Platform Management:

• Manage and maintain the e-learning platform for BV Malaysia and other BV offices (to be assigned), ensuring courses are set up correctly and systems are functioning optimally.
• Oversee the administration of the e-learning platform, including course setup, user management, and updates.
• Address technical issues and coordinate with IT support to resolve platform-related problems.

Client and Participant Support:

• Act as the primary point of contact for training inquiries, ensuring timely and professional communication.
• Working closely with Training BD personnel to ensure seamless client experience.
• Handle email registrations, confirmations, and follow-ups for training programs.

Process Optimization:

• Streamline L&D administrative workflows to enhance efficiency and effectiveness.
• Ensure adherence to organizational standards and compliance requirements.

Reporting and Documentation:

• Maintain accurate records of training activities, participant data, and platform usage.
• Prepare reports on training metrics, program effectiveness, and client satisfaction.

Job Requirements:

• Possess a bachelor’s degree in business administration or a related field.
• 2-3 years proven experience in an administrative or coordination role, preferably in Learning & Development or a related field.
• Hands-on experience with e-learning platforms and Learning Management Systems (LMS) is preferable.
• Strong organizational and multitasking abilities with an eye for detail.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office tools.