Customer Service Executive - Inbound

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
• Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
• Educate the customer about the Bank products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs
• Maintain confidentiality of the Bank customers and data at all times
• Strong customer service mindset with good communication and excellent problem- solving skills

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• Are you willing to work for 24/7 rotational shift ?

Education:

• STM/STPM (Preferred)

Language:

• English (Preferred)