Senior Manager, Operation Management (Airline Catering)
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Position Title
Senior Manager, Operations Management (Airline Catering)
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Senior Manager, Operations Management (Airline Catering)
Position Summary
Responsible for directing, steering and optimizing all aspects of catering production, logistics, and service delivery. This role focuses on strategic leadership, operational efficiency, and ensuring the highest standards of service to meet airline and regulatory requirements. The position requires balancing the complexity of daily operations with long-term planning and process improvement. plays a critical role in ensuring seamless catering operations while driving strategic improvements. This position is pivotal for delivering high-quality, cost-effective services in a dynamic, fast-paced environment where efficiency and reliability are paramount.
Key Accountability
- Operational Leadership
- Designed and launched a new catering facility to enhance MCAT operations, boosting efficiency and scalability.
- Managed daily catering operations, ensuring seamless food production, packaging, and delivery while meeting tight flight schedules and optimizing productivity.
Strategic Planning- Forecasted demand based on airline schedules, passenger volumes, and seasonal trends, ensuring effective resource allocation for labour, equipment, and materials.
Quality Assurance and Compliance- Ensured compliance with aviation, food safety, quality standards, and customer-specific requirements, including CAAM, JAKIM, MAVCOM, KKM, HACCP, and ISO regulations.
Team Development and Leadership- Fostered a culture of accountability, teamwork, and continuous improvement.
- Designed training programs to enhance employee skills and operational expertise.
Cost Control and Budget Management- Managed and identified cost-saving opportunities through optimized resource usage, waste reduction, and supplier contract negotiation to maintain high service quality.
Client and Stakeholder Engagement- Acted as the primary liaison for airline clients and collaborated with F&B planning, procurement, and customer service teams to meet MAG expectations and enhance customer satisfaction.
- Worked with airline teams on catering uplifts, galley loading plans, and passenger-specific services for charter and individual flights.
Risk Management and Crisis Response- Developed contingency plans to manage operational disruptions, including flight delays, equipment issues, and supply chain challenges to ensured business continuity during crises.
Technology IntegrationLeveraged technology by using data analytic for demand forecasting, inventory management, and process automation to improve operational efficiency.
Qualification & Working Experience
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field
- A minimum of 8–10 years of relevant experience in operations management, catering, hospitality, or logistics and 3-5 years leadership role.
- In-depth knowledge of food safety regulations (HACCP, ISO) and airline-specific catering requirements and regulation
Personality Traits
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- Visionary mindset for aligning operations with long-term goals.
- Resilient under pressure and capable of finding solutions
- Strong ability to mentor, lead, and inspire diverse teams
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