mandarin and Cantonese Speaker Team Manager | Technical Sales

Company Description:

Sutherland is seeking an attentive and goal-oriented person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Team Managers in this role get to:

• Assist, support, and coach sales personnel in performing daily sales activities.
• Identify individual and team training needs; create, develop, and implement sales strategies.
• Develop educational material, including presentations, sales scripts, and case studies if needed.
• Evaluate employees’ performance after each training; follow through with training.
• Conduct huddles and upskilling sessions.
• Analyze trends and provide insights to the sales manager about observations from audits and coaching.
• Partner with Training in certifications required for upcoming trainings.

Qualifications:

Our most successful candidates will have:

• A Bachelor’s degree holder or Associate Degree.
• At least 1 to 2 years of experience as a Team Manager in a contact center industry.
• At least 2 years of experience in supporting a technical sales account in a contact center setting.
• Experience and knowledge in sales with sales as the main KPI (Revenue per Call).
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
• Must be able to speak, write, and read Mandarin and Cantonese fluently; can speak English on an intermediate level.

Additional Information:

All your information will be kept confidential according to EEO guidelines.