Reservation Agent
Job description
To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management.
Duties & Responsibilities
Product Knowledge:
· To be familiar with hotel’s policies and procedures (SOP).
· To be well-versed with the facilities and services offered by the hotel.
· To “master” the room product in terms of rates, room detail.
· To be well knowledge of Rates Structure - corporate, government, travel agent, OTAs rates and etc. in order to provide accurate deals / packages to guest.
· To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.
· To be well-versed in all reservations handling and process, proficient in operating the various reservations systems
Benefits
- 5 days week work
- Inpatient and Outpatient Medical Coverage
- Term Life Insurance Coverage
- Dental Allowance
- Meal provided
- Uniform Provided
- Additional Leave
- Performance Incentive
- Career Growth Opportunities
Remarks:
Retirees with relevant work experiences are welcome to apply as well
* Only shortlisted candidates will be notified
** Please state Expected Salary in your Resume
Job Type: Full-time
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
Schedule:
- Holidays
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How long is your notice period?
- What is your expected salary?
Education:
- STM/STPM (Preferred)
Experience:
- hospitality industry: 1 year (Preferred)
Language:
- Mandarin (Preferred)