Executive, Customer Care (Mandarin Speaker) | Balakong

Job Description

• Befriend with customers in order for them to trust you and take your advice. Their feedback would be the best solution to improve our company's progress as well as products.
• Maintain a positive, empathic and professional attitude towards customers at all times.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolved within a time limit.
• Communicating with customers through various support.
• Work with the customer service manager to ensure customer satisfaction and provide professional customer support.
• Other duties may arise from time to time and may be assigned to the employee as necessary.

Requirements

• An outgoing and friendly person who enjoys talking with people.
• Can read and speak in Mandarin, English and Bahasa Malaysia.
• With a "getting things done" attitude.
• Go the extra mile to engage with customers.
• Ability to Work Under Pressure.
• Attentiveness.
• Able to work in 7 days shift (9am-5pm) with granted of 2 off days per week.
• Malaysian only.

Signature Market - Career Opportunities
For more job details, kindly visit Signature Market - Career Opportunities
https://sites.google.com/signaturemarket.co/sm-careeropportunities/home

Job Type: Full-time

Pay: RM2,400.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Application Question(s):

• Are you Malaysian / Permanent Resident (PR)?

Language:

• Mandarin (Required)