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Customer Service Team Lead (Chinese)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 5,000 - RM 5,400 / Per Mon

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As a Customer Service Team Lead, you will be responsible for guiding and motivating a team of customer service agents to achieve operational excellence and meet performance targets.

You will foster a positive team environment, encouraging collaboration and open communication among team members.

Your role will involve providing hands-on support, coaching, and feedback to enhance team performance while ensuring adherence to standard operating procedures.

By actively participating in daily operations, you will help create a culture of accountability and continuous improvement, ensuring exceptional service delivery to our clients.

- Need someone to start on 3rd February.

- Can speak fluent Mandarin & Cantonese.

- Can read and write Traditional mandarin- At least 1 year experience in supervisory/team leader role in BPO environment

PositionCustomer Service (Chinese and Cantonese speaker) [TEAM LEADER]

Project/Industry Airline

Job Type Permanent

Location Menara Sunway Visio, Cheras

Shift Time9am to 6pm (MYT)

Shift Days Monday to Sunday (5 day working+ 2days off)

SalaryRM4,900 Baisc + RM500 Position allowance + RM500 KPI allowance (After probation, based on performance)

Day shift, Perm role, Immediate hiring

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