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Find tutorial for your browser below :
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  4. Click Websites.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Technical Operations Engineer

RM 4,000 - RM 5,500 / month
Checking job availability...
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WE'RE EXPANDING OUR TEAM

Silentmode Sdn. Bhd. is excited to announce an opening for positions at our office in Bangi, Selangor!

Role: Technical Operations Engineer

Requirements & Qualification

- Diploma / Bachelor's degree in computer science, information technology, engineering, or a related field. Relevant certifications can be considered as an alternative.

- Minimum 3 - 5 years of total work experience in technical operations, system administration, or a related field.

- Proficiency in product deployment, configuration, maintenance, and advanced technical support.

- Proficiency with Fuel Retail Application or Point of Sales.

- Strong technical knowledge and expertise in the relevant technologies and systems used in the fuel retail software industry.

- Proficiency in troubleshooting and resolving complex technical issues.

- Experience in leading product deployment activities, ensuring successful installations, and configuring software solutions for clients.

- Ability to collaborate with clients to gather deployment requirements and tailor configurations to meet specific needs.

- Proficiency in troubleshooting deployment issues and providing solutions with minimal downtime.

- Ability to develop and implement preventive maintenance plans and schedules for product systems.

- Experience in performing routine system checks, updates, and maintenance tasks to ensure optimal system performance.

- Proactive identification and resolution of potential issues to prevent downtime or disruptions.

- Strong technical support skills to serve as a technical expert, assisting Tier 1 and Tier 2 support personnel in resolving complex technical issues.

- Deep understanding of product functionality, configurations, and best practices.

- Attention to detail and good problem-solving skills.

- Excellent interpersonal skills.

- Good written and verbal communication.

- Prior experience in customer support, tech support, desktop support, or a similar role

Responsibilities

- Manage product deployment activities, ensuring successful installations and configurations for clients.

- Collaborate with clients to gather deployment requirements and tailor configurations to meet specific needs.

- Troubleshoot deployment issues and provide solutions, ensuring minimal downtime.

- Develop and implement preventive maintenance plans and schedules for product systems.

- Perform routine system checks, updates, and maintenance tasks to ensure optimal system performance.

- Identify and address potential issues proactively to prevent downtime or disruptions.

- Serve as a technical expert, assisting Tier 1 and Tier 2 support personnel in resolving complex technical issues and challenges.

- Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section /department.

- Collaborate with cross-functional teams, including Development, to diagnose and address advanced technical problems.

- Maintain a deep understanding of product functionality, configurations, and best practices.

- Act as a technical point of contact for clients, offering guidance and expertise.

- Provide technical training and support to clients that include internal teams and vendors.

- Ensure clients have a clear understanding of product features and technical aspects.

- Contribute to the development of technical documentation, including deployment guides, troubleshooting manuals, and best practices.

- Share technical knowledge and expertise with the Technical Operation Team and other relevant teams.

To perform any other task as assigned by the Technical Operation Lead.

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected salary?
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