The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Description
At The Estée Lauder Companies (ELC), we believe that technology will power the future of beauty. Across more than 25 globally recognized brands sold in over 150 countries and territories, we use technology to reinvent and redefine how consumers worldwide explore and express their individual beauty. Infused throughout our organization is a passion for creativity and innovation and a desire to push the boundaries and invent the unexpected.Our Digital Technology Centers are made up of talented individuals who exemplify ELC's heritage of high⁃performance, innovation, and family values. We're looking for creators, leaders, and visionaries with the passion and imagination to shape the next generation of beauty products and experiences. We're hiring technologists at all levels.Key Activities⁃ Business⁃System Functional / Testing Analyst⁃ Study project objectives by gathering business and functional requirements, and evaluating output requirements / formats, translating business requirements into functional specification for technical development⁃ Design new systems / processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.⁃ Proactively facilitate, communicates and drive alignments on multiple technical delivery teams on project goals to deliver excellent project under right scope expectation with effective solution implementation.⁃ Liaise technical and business requirements from multi⁃location teams⁃ Responsible for working with source team to conduct data quality analysis on data of local affiliate consumer related data and work with affiliate business team and technical team to address and resolve data quality issue⁃ Be capable of ensuring that the requests uphold the integrity of the system, comply with information security and IT standards.⁃ Responsible for testing and quality assurance, prepares test scripts for required features in solutions, supports system integration (SIT) and user acceptance testing (UAT)⁃ Drive and work with Technical teams (internal teams and external vendors) to coordinate end⁃to⁃end testing and performance testing⁃ Provide hyper care support, prepare necessary training document for transition for on⁃going support for solution sustainability⁃ Ensure proper documentation and scope changes communications⁃ Monitor project progress by tracking activities, identifying risk areas, and executing corrective actions.⁃ Manage project changes with appropriate escalation and mitigation.⁃ Coordinate project handover activities, from project team to application support teams.⁃ Become subject matter expert across Consumer Data Platform and related CRM Applications and work with support team for ongoing troubleshooting or enhancements
Qualifications
⁃ Experience in system functional analyst and testing role in consumer data management system⁃ Practical Experiences in following implementation is a Plus:⁃ Consumer Data Integration from multiple sources: Retail (POS) and Online (brand.com , 3rd party like Tmall, WeChat, etc., Social)⁃ CRM applications like Consumer Analytics, Campaign Marketing Automation, Clienteling, Loyalty, Web App⁃ Technical implementation and testing experience in:⁃ Solid SQL Skills⁃ XML / JSON Skills⁃ Enterprise⁃wide Integration tool Implementation/testing⁃ Experiences JIRA, Confluence, and product lifecycle using Agile projects a definite plus⁃ Cloud and open source technology implementation including Kafka, Spark, AKS MicroServices, BlogStorage a plus⁃ Team Player, Can⁃Do attitude, solid problem⁃solving skills, attention to detail, and critical thinking abilities working in complex , multi⁃location teams and environments⁃ Good understanding of project management life cycle⁃ Familiarity with technical development and understanding of solution architecture⁃ Strong analytical and problem solving skills⁃ Ability to identify and prioritize tasks⁃ High level of initiative and able to manage multiple tasks⁃ Organized and self⁃motivated, with proven rapid learning capability⁃ Strong customer orientation and culturally sensitive⁃ Excellent interpersonal and communication skills⁃ Fluent in English, any additional APAC language like Mandarin, Japanese, Korean, Thai a Plus.⁃ Technical Skills and QualificationsHigh Performing Leadership Competencies⁃ Builds awareness of strategy⁃ Demonstrates mindset receptive to change⁃ Seeks opportunities to grow breadth and depth of experience⁃ Actively seeks feedback from others to continuously improve⁃ Builds and leverages emotional intelligence⁃ Develops ability to influence without authority⁃ Demonstrates willingness to learn from experiences⁃ Embodies an entrepreneurial spirit⁃ Demonstrates continuous learning behaviors
Responsibilities
Gathers data and analyzes business and user needs
Creates requirements documents, use cases, user stories, workflows, wireframes and mockups within traditional SDLC and/or Agile frameworks.
Works closely with managers and end users to determine best IT solutions
Recommends controls by identifying problems, writing improved procedures.
Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
Prepares technical reports by collecting, analyzing, and summarizing information and trends.
Help coordinate functional and user acceptance testing.
Study project objectives by gathering business and functional requirements and evaluating output requirements / formats.
Design new systems / processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
Prepare business and functional requirement documents.
Standardize documentation means, tools, content according to project needs.
Establish project budgets and define detail project plans.
Coordinate effort among project resources (from both internal and external teams).
Perform a liaison function between Business and the technical teams.
Monitor project progress by tracking activities, identifying risk areas, and executing corrective actions.
Manage project changes with appropriate escalation and mitigation.
Ensure project documentation are complete and properly archived.
Maintain user documentation and train users.
Review and assess results at project closing.
Coordinate testing
Coordinate project handover activities, from project team to application maintenance teams.
Manage stakeholder expectation and constantly maintain a positive relationship with Business.
Requirements
Functional Skills
Understanding of current and future technologies
Business Process understanding in HR IT functions and any of the sub functions (L&D, TA, HR Ops, Performance Management, Total Rewards, Inclusive Practice, etc.)
Have at least 3-5 years of experience in HR IT business functions requirement gathering & implementation.
Business process modeling
Application domain knowledge
Requirement’s definition & management
Strong interpersonal skills
Strong Oral & written communications
Understanding of current and future technologies
Business acumen
Business process modeling
Application domain knowledge
Requirement’s definition & management
Ability to identify and prioritize tasks
High level of initiative
Self-motivated and organized with rapid learning capability
Technical Skills and Qualifications
Proficient in MS Excel, MS Word, MS PowerPoint, JIRA , confluence
Translating of business functional requirements in HR into IT languages
Bachelor’s degree from accredited universities with strong academic records
Proven experience in vendor management, change management and risk management
Strong analytical and problem-solving skills
Proven strong documentation skills (BRD, FSD, etc.)
Self-initiator
Knowledge in SAP Success factors and Eightfold
