Manager, Service Department (ProAuto_Beranang)

Job Description

• Manage authorized Proton's dealership service centre which includes front line in attending to customer and production line of servicing and repairing vehicles.
• Strategies, forecast, plan and execute to achieve monthly sales, units and quality targets
• Work closely with HR department in hiring, training, motivates, counsels, and monitors the performance of all aftersales department employees.
• Monitor and control the performance of the aftersales department by using appropriate reports, tracking systems and surveys.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Monitor and follow up on parts orders with the parts PIC to ensure availability.
• Facilitate and/or conducts technical training and send employees to appropriate for training as needed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Strive for harmony and teamwork within the aftersales department and with all other departments.
• Attend monthly operation meeting.
• Maintain high-quality service repairs and comply with company’s SOP.
• Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Ensure that the work areas and customer waiting area are kept clean & maintain safe work environment.
• Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Handle customer complaints according to Proton's guidelines.
• Maintain a professional appearance.
• Ad-hoc assignments and projects as assigned by the Management.

Job Requirements

• Possess certification in automotive industry or other relevant certificates.
• Possess strong customer focused mindset, excellent interpersonal communication skill.
• Possess excellent leadership skills and capable of managing & leading the aftersales department.
• Minimum 5 years of relevant working experience in automotive industry.
• Minimum 2 years’ experience in managerial roles, prior experience in supervising direct reports / subordinates.
• Good communication skills in Bahasa Malaysia & English, Mandarin / Cantonese speaker will be an added advantage.
• Understand vehicle technologies, specifications, and automotive industry regulation.
• Must be willing to work at Beranang.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Budget Control: 1 year (Preferred)