Customer Service(Chinese)
Role & Responsibilties:
- Take call and provide accurate answer to customer queries. - Delivery excellent customer support & services and offering patient assistance at all times. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). - Deliver customers support & services effectively through active communications. - Meet and exceed all key performance indicators set by the company and the client. - Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement. - Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance. - Abide to De-escalation processes that involving dissatisfied customer.
Job Title : Customer Service Agent Mandarin or Cantonese Voice Support
Shift Timing PERMANENT NIGHT SHIFT,
Work Hour 8pm to 8am, Monday to Sunday (Permanent night shift)
Working Roster 5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice
DOJ : 20 January 2025(Monday)
Requirement : Degree/Diploma | Fresh Grad [SPM WITH EXP][ PASSED SPM WITH CERT]
Working Location : KL Sentral
Salary : RM4000-RM4500
KPI : Up to 300RM
Night Shift Allowance : Up to 320RM
Assessments : SVAR (B2) + Email Tests in language supported
Requirements:
- Minimum 1 year relevant working experience in voice channel support in customer services
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
- Proficient in Mandarin either Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling - Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be responsive
- Always acknowledge and deliver respond to Team leader or supervisor.
- Flexible and quickly adapt to new processws and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.
Annual Leaves, Best Medical coverage, EPF and Sosco, Permanent job