IT System Analyst_(Working Hours : 12PM-9PM : US Market / M-F)_At Damansara Height

Salary Package

• Basic Salary between MYR 4K – 4.3K
• Shift Allowance MYR 400

Working Hours

• 12PM – 9PM MYT (Mon – Fri)
• Follow US Public Holiday

Location : Damansara Height

DUTIES & RESPONSIBILITIES

• Provide level 1 and level 2 end user support. Including but not limited to physical and virtual machines, W10 & W11 OS and iOS operating systems, office365, Microsoft licensing, VPN, software upgrades and asset management.

• Familiar with software management and pushing software updates and patches to all

corporate machines, using GoTo patching.

• Security and Windows Patch Management for Corporate Devices

• Demonstrate Best practices for Mobile Device Management

• Support and manage full Office 365 stack, having proven experience in Active Directory and Azure Active Directory

• Manage ticket Q and collaborate effectively with other team members and wider IT teams to resolution

• Monitor, update and resolve all end user peripherals including Print Server issues & teams

rooms conference systems.

• Collaborate with wider teams on Network Issues and Systems Engineering teams for

resolution.

• Engaging with 3rd party vendors.

• Software and Peripheral Installation and management, attention to detail key

• Always looking to find solutions to enhance user experience and system process

• Mobile Device Management

• Hardware upgrades for workstations

• Excellent Communication with co-workers and outside representatives is a must.

• Prepare and update KB articles for the technical team and user community

• Assist with office moves

• Collaborate with wider IT teams, network, and engineering.

Requirements :

• Bachelor’s degree in computer science, Business Information Systems, or equivalent
• MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferred.
• Must have experience in Microsoft Endpoint Management, Microsoft Autopilot, JAMF iOS device management
• Must have proven experience with Active Directory, Microsoft Azure and Microsoft Entra
• Must have W10, W11 and iOS experience
• Ability to maintain high quality work including ticket count and project work
• Experience in Microsoft Intune and GoTo Support suite.
• The awareness and determination to upskill, learn new technologies and be aware of current trends and technology.
• Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM4,300.00 per month

Application Question(s):

• When is your availability date to join?

Experience:

• Microsoft Endpoint Management, Microsoft Autopilot: 1 year (Preferred)
• W10, W11 and iOS: 1 year (Preferred)
• Microsoft Intune and GoTo Support suite.: 1 year (Preferred)

License/Certification:

• Microsoft certification (Preferred)