Fraud & Risk Analyst - Native Thai

Remuneration: RM4,900 - 5,200 (basic) + RM600 (housing allowance) + RM300 (language allowance) + KPI
Work Location: G Tower, KL
Work Hour: 24*7
Noted: for Video Hosting company
Noted: Must have minimum 1 year fraud manual review experience, including reviewing user appeal document, user an analyst & trend analyst

The key tasks and responsibilities of the F&R role will include some or all of the following:
Transaction Monitoring

• Monitoring and analysis of servicing requests and transactions made by our customers
• Rapidly assess alerts via a preliminary review to filter alerts that can readily be negated (i.e. obviously show no signs of anomalous behaviour)
• Validate the usefulness of the alert and utilise internal system data sources to establish whether the anomalous behaviour can be accounted for. If it can, the alert will be closed, if not the alert will go through a detailed investigation utilising all internal and external sources available
• Conduct detailed investigations that take a holistic view of the customer by following the listed process, but not limited by them
• Assess all accounts and relationships relating to the customer and detailed information including names and accounts provided by multiple sources to determine whether there is evidence of money laundering activity based on AML policies and procedures
• Evaluate transactions and customer relationships based on established protocol identifying issues and escalating for further investigation
• Communicate discoveries and issues with internal AML colleagues and external customers to support successful discovery of money laundering activities
• Provide the support to business on any local regulatory reporting requirement related to AML activities for the supporting entities

KYC & Onboarding

• Review KYC profiles for new and existing to bank customers as a result of system triggers
• Adhere to the review schedule and ensure all KYC profiles are correctly signed off
• Manage, gather and analyze KYC information independently with high quality of processing
• Verify customer identity and related documentary proof
• Contact/ follow up the relevant parties on outstanding KYC issues/ documentation
• Conduct research using approved internal and external sources and gather and analyze documentation, ensuring these are properly filed and recorded in accordance with business policies and regulatory requirements
• Undertake due diligence reviews to assess risk whilst identifying cases where additional checks are required, this may include referring cases for escalation to compliance or other teams for review or action in line with prevailing policies
• Provide the support to business on any local regulatory reporting requirement related to Fraudster or customer out of MP risk appetite for the supporting entities

Overall

• Provide support in the continual evaluation of processes and procedures to support improved efficiency and effectiveness of operations and customer experience
• Responsible for achieving individual key performance indicators.
• Ensure all activities, transactions and sales adhere to prevailing business policies and regulatory standards.

Job Types: Full-time, Permanent

Pay: RM4,900.00 - RM5,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work on rotational shift?

Education:

• Bachelor's (Required)

Experience:

• KYC: 1 year (Required)

Language:

• Thai (Preferred)

Work Location: In person