Clinic Assistant (Kota Warisan & Nilai)

Salary undisclosed

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Roles & Responsibility:

1- Customer Service duties

Ensure daily clinic operations run smoothly. Ensure that patients are greeted and attended promptly.
Ensure implementation of Clinic's Standard Practice in the clinic at all times.
Ensure patients data and other information required are obtained and updated into the panel portal and clinic information system accordingly.
Serve patients with respect and politeness at all times.
Ensure cleanliness/tidiness (5S) of the clinic.

2- Primary Care / Clinical duties and assisting doctor

Ensure sufficient assistance is provided to doctor to conduct examination and consultation onto patients.
Ensure all clinical practices are followed in accordance to written SOP (policies and procedures).
Ensure all clinical tests ordered by doctor are being carried out following standard practice set by internal SOP and/or by regulatory bodies, i.e. MOH, Nursing Board, Laboratory Test as spelled out by FOMEMA and etc.
Ensure all medical/ clinical instruments/equipment are cleaned properly and ready for use at any point of time.
Assist doctor in performing clinical procedures, i.e.: minor surgery, dressing of wound and etc, when required

3- Administration and dispensing of medication

Ensure drugs are dispensed by the dispenser in accordance to doctor’s prescription/ instruction strictly.
Ensure drugs dispensed are monitored and recorded accordingly.
Monitor and ensure that dispense of drugs/ medication on FIFO (First In First Out) and/or use “near expired stock” methods.
Ensure all “near expired” drugs/ medications are being monitored closely and do not exceed the “8-months period”.
Ensure stock take is being carried out correctly on a monthly basis. Report any irregularities or discrepancies in stock numbers.
Ensure all Purchase orders, Delivery orders and invoices are prepared and sent to the Finance Department within the stipulated timelines.
Ensure all copies of Purchase Orders, delivery orders and invoices are filed accordingly for future reference.

4- Charging and Billing Procedures

Ensure current SOPs are fully observed and practiced when doing billings.
Ensure all visits are registered; all treatments, clinical procedures, consultations, laboratory test and X-ray; medication prescribed are charged into the system accordingly within the stipulated timelines; and bill is issued to patients after the visits.
Ensure all cash transactions and/or credit payments are collected and closed daily or by the end of each shift.
Ensure cash is managed and recorded at every shift.
No cash should be unaccounted for before the end of shift of the clinic.
Daily bank-in of cash collections is properly documented.
Ensure proper reconciliation of transactions between clinical systems and Panel/TPA portals.
To track payment on Panel/TPA through portals and highlight outstanding payments/pending collections.

5- Assist in promoting and supporting Marketing programmes and initiatives at clinic

Ensure all company driven programmes and initiatives are being promoted and carried out.
Ensure programmes are being promoted and communicated effectively to patients to encourage active participation from patients
Ensure correct information are shared with patients on each of the programmes.
Ensure staff keys in correct charges to the correct promotion code in the system.
Work closely with the immediate superior and ensure strong support and participation from clinic staff in every company’s event/programme.
Work closely with the immediate superior and manage patient complaints at the clinic and all social media platforms.
Ensure clinic's link is sent after the patient gets treatment.

6- Clinic Administration

Ensure that security level (patients and clinic) is highly observed at the clinic at all times.
Ensure all facilities and equipment are working and in good order at all times.
Ensure all repair works are reported and done immediately for the comfort of patients/ customers.
Report and notify the immediate superior for any network breakdown or system malfunction.
Ensure good practice of Housekeeping is implemented.
Ensure good document control and record is kept for audit and referral purposes.
Ensure the preventive and maintenance period check is performed

Minimum Requirements:

MALAYSIAN
SPM
18years and above
Computer Literate
Customer Oriented
Trustworthy, pleasant personality and display professional attitude towards colleagues and customers

Job Type: Full-time

Pay: RM1,700.00 per month

Schedule: