Application/Software Support Engineer - Malaysian

Job Responsibilities:

Application Support:

• Monitor the performance and availability of applications to ensure they meet service level agreements (SLAs).
• Troubleshoot application issues, perform root cause analysis, and implement solutions to minimize downtime.
• Collaborate with development teams to resolve complex application issues.
• Provide technical support to end-users, ensuring quick resolution of reported issues.
• Document application-related incidents, resolutions, and best practices for knowledge sharing.

Deployment Tasks:

• Plan, execute, and oversee application deployments, updates, and patches.
• Develop and maintain deployment scripts, automation tools, and configurations.
• Coordinate with cross-functional teams (e.g., DevOps, QA, Development) to ensure smooth and timely deployments.
• Conduct pre- and post-deployment testing to validate system functionality and stability.
• Rollback deployments when necessary and troubleshoot failed deployment scenarios.

Operations Support:

• Monitor system logs, alerts, and performance metrics to proactively identify potential issues.
• Implement and maintain system monitoring tools to ensure uninterrupted operations.
• Provide support for disaster recovery planning, testing, and execution.
• Maintain documentation for operational procedures, deployment workflows, and incident responses.
• Identify opportunities for process improvement and automation to enhance operational efficiency.

Job Requirements:

• Candidate must possess at least Diploma/Degree in Computer Science/Information Technology or equivalent.
• Knowledge in Java, Linux CentOS, MS SQL, Nginx / TomCat / Apache will be added advantages.
• 3 - 5 years of working experience in IT Operation & Support OR stock broking industry.

Job Type: Permanent

Pay: RM4,500.00 - RM7,500.00 per month

Schedule:

• Monday to Friday