IT Business Analyst Salesforce (Fresh Graduate)
WHAT'S THE ROLE?
You will join our “Systematic Account Development” program, a global initiative focused on superior Customer Relationship Management. Your role will center on Salesforce Sales Cloud, enhancing processes and features to support our internal sales teams in helping customers maximize the potential of our products on job sites by providing innovative solutions using AI.
WHO IS HILTI?
At Hilti, innovation drives everything we do. We’re committed to improving productivity, safety, and sustainability in the global construction industry and beyond. Our strong customer relationships help us create solutions that truly build a better future . With over 120 locations worldwide , we take pride in fostering a deep sense of belonging that extends into our lives and homes.
At Hilti Asia IT Services , we’re at the forefront of digital transformation in construction, aligned with our mission of Making Construction Better. As the IT backbone of Hilti, we empower over 34,000 employees across 120+ countries, delivering cutting-edge solutions to enhance productivity globally.
Based in Malaysia , we collaborate with global teams, utilizing the latest technologies in software development, analytics, IT infrastructure, and design engineering to drive transformative initiatives.
Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Come be a part of our journey and make a lasting impact!
WHAT DOES THE ROLE INVOLVE?
As a Business Analyst, your role is to understand business requirements, develop and propose solution designs, and provide implementation support by working closely with development and testing teams. You will ensure comprehensive documentation of business processes and act as a liaison between business stakeholders and technical teams, ensuring effective communication. You will be part of an international scrum team, leveraging agile methods to create a strong impact on our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microservices on AWS and others. Our diverse team fosters innovation and productivity, creating a vibrant work environment.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
We develop our people by challenging them to leave their comfort zone, be it exploring other business areas, leading different teams or working in new locations.
WHAT DO WE OFFER?
At Hilti, we believe in a caring and performance-oriented culture . Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
Click on the link to know more Kuala Lumpur | Hilti Careers
WHAT YOU NEED IS:
- At least Bachelor’s degree in computer science, software engineering, information technology or related fields
- You have a passion for marketing, sales and service business process design, paired with an interest in CRM software, ideally Salesforce
- Strong communication skills with excellent English and interpersonal skills to manage change
- Strong willingness and ability to learn
- You want to work in a global and diverse team
- An analytical mindset and good problem-solving skills
WHY SHOULD YOU APPLY?
We offer:
- Cutting-edge projects that utilize the latest in AI, cloud computing, and advanced analytics.
- A chance to work with global teams on solutions that are shaping the future of construction.
- Continuous learning and development opportunities to grow your skills in the rapidly evolving tech landscape.
If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!
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