Epicareer Might not Working Properly
Learn More
A

Front Office Assistant/Reception/Front Desk

Salary undisclosed

Checking job availability...

Original
Simplified

Responsibilities:

  • Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
  • Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
  • Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
  • Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
  • Resolve guest complaints, escalate complex issues, monitor front desk security, and follow procedures for emergencies.

Qualifications:

  • SPM or equivalent.
  • Fresh graduates are encouraged to apply, training will be provided.
  • Excellent customer service and communication skills.
  • Applicants must be willing to work in Bandar Penawar.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Professional development

Schedule:

  • Rotational shift