Patient Support Specialist - Malaysia
Join MEDvidi Health as a Patient Support Specialist
Are you passionate about making a difference in the lives of others? At MEDvidi Health, we are revolutionizing access to mental health care through our innovative telehealth platform. We are looking for a Patient Support Specialist to be the compassionate first point of contact for individuals seeking mental health services. If you thrive in a dynamic environment, have exceptional communication skills, and are committed to delivering outstanding patient experiences, we want to hear from you!
What You'll Do:
As a Patient Support Specialist, you will:
- Be the voice of MEDvidi, managing patient inquiries through phone, chat, and email with professionalism and empathy.
- Guide patients through their initial steps in mental health care, ensuring they feel supported and empowered.
- Collaborate with Provider Assistants during busy times, ensuring seamless coordination of appointments and services.
- Maintain accurate documentation of all interactions in our healthcare management system while adhering to HIPAA compliance standards.
- Address patient questions, resolve service-related issues, and connect individuals with appropriate resources or departments.
- Participate in regular training sessions to stay updated on procedures and enhance your skills.
What We’re Looking For:
- A Bachelor’s degree in any field (a related discipline is a plus).
- Outstanding English communication skills (written and verbal) at a C1 level or higher.
- Proven experience with CRM systems or similar tools for managing customer interactions and data.
- A background in healthcare, mental health, or telehealth settings with a focus on patient support is highly desirable.
- Familiarity with HIPAA compliance standards (preferred).
- Multilingual skills are a bonus, enabling you to connect with our diverse customer base.
Why Join Us?
At MEDvidi Health, we are committed to transforming mental health care by making it:
- Accessible: Breaking barriers to care for everyone across the U.S.
- Affordable: Offering cost-effective solutions without compromising quality.
- Stigma-Free: Promoting mental health as an integral part of overall well-being.
You’ll be part of a team dedicated to creating a supportive and empowering environment for patients, making mental health care as natural to pursue as physical health.
Ready to Make an Impact?
If you’re ready to join a mission-driven team and contribute to shaping the future of mental health care, we’d love to hear from you!
Visit our website at medvidi.com to learn more about our services.
Apply Today:
Let’s create a world where seeking mental health support is simple, stigma-free, and transformative.
Job Type: Full-time
Pay: RM3,600.00 - RM5,400.00 per month
Benefits:
- Work from home