Frasers Group are currently looking for an IT Workshop Team Leader to join our enthusiastic and dedicated IT Workshop team, providing a service to a wide variety of end users consisting of retail branch, warehouse and Head Office personal as well as home and remote users. The IT Workshop currently consists of 10 full time technicians and 3 apprentice students, and is a diverse, flexible, professional team working in a fast-paced environment. As a PLC with a £4bl turn over, the opportunity to grow your career in a fast paced and dynamic environment is one for the bold.
Job Description
Your responsibilities as IT Workshop Team Leader will include but not limited to:
- Repairing, maintaining and asset tracking a variety of IT systems, including desktop computers, laptops and tablet hardware, printers, EPOS terminals and related hardware and handheld scanners to name a few
- Configuration of Cisco networking equipment, EPOS Till systems, Handheld devices and Printers
- Processing returns, recycling equipment
- Doing repairs and new installations
- Comppleting stock inventory and asset management
- Using Halo to manage workload/tickets as well as responding to phone requests
- Researching new technologies and carrying out new installations throughout the Warehouse, Head Office and remote sites
- Store rollouts and acquisitions
- Any other assignments as directed by immediate superior as and when required
Qualifications
Desirable experience and skills
- Intelligent and confident individual with a strong interest in computing
- Able to work well within a team and without direct supervision
- Strong organizational skills
- Diligent and meticulous with attention to detail
- Excellent communication skills, both written and oral
- Good knowledge of Microsoft Office
- Experience with IT Hardware
- 5 years + experience in an IT Hardware role/ IT Project role
- CompTIA, Cisco or Microsoft Qualifications
- Ability to work under pressure and to a strict deadline
Additional Information
An opportunity like this at Frasers Group is for the fearless.
The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
- THINK WITHOUT LIMITS - and take the team with you
- BE RELEVANT - to our people, to partners, and to the planet
- OWN IT - and back yourself
