Customer Service Executive (Mandarin & Cantonese Speaker)
RM 3,500 - RM 5,000 / month
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What will you learn and be part of?
- Receive industry-best training that will equip you with soft and technical skills for the role.
- Gain confidence in meeting and exceeding the expectations of our global customers.
- Get comfortable in handling emails and calls and potentially chats
- Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
- The opportunity to work and grow in a diverse culture with a rewarding career.
What are we looking for?
- Excellent spoken and written in English, Mandarin & Cantonese is required.
- Pleasant personality with good communication skills
- Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
- Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
- Computer literate and internet savvy.
- Positive attitude and a team player with a passion for delivering World Class customer service.
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Open to Malaysian only.
Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How long is your notice period?
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Required)
- Cantonese (Required)
- English (Required)
Expected Start Date: 03/02/2025
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