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Jobs or company...

Customer Relation Specialist (Wine Industry)

RM 5,000 - RM 5,000 / Per Mon
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Role Overview:

As Customer Relations Specialist, you will serve as the primary point of contact for our VIP members and corporate clients - answering inquiries, resolving issues timely, and nurturing relationships to promote loyalty to The Chamber. This role provides account support through in-store events and promotions to drive loyalty.

Main Responsibilities:

  • Manage and coordinate relationships with VIP, Silver+ members and corporate accounts across phone, email, and chat channels.
  • Support execution of member-exclusive events including tastings, new product launches etc.
  • Coordinate with marketing team on targeted loyalty campaigns and promotions
  • Track member preferences and activity to identify retention opportunities
  • Capture member feedback and suggestions to improve engagement
  • Keep updated on new products, services and offerings to inform members
  • Coordinate logistics for member hosted events at The Private Chamber lounge
  • Assist Trade channel team with acquiring and servicing key on-premise corporate partners
  • Coordinate with the Marketing team on targeted promotions and loyalty campaigns
  • Prospect potential new high-end clientele, referral partners ,nd B2B accounts
  • Arrange introductory meetings to present The Chamber’s unique value proposition
  • Address member inquiries, feedback, and issues in a timely manner
  • Analyze member data and activity to identify retention opportunities
  • Provide reports on key member metrics and insights
  • Stay updated on new products, services, and offerings to inform member

Skills Required:

  • Proven ability to prospect and close sales with high-end clients
  • Friendly, patient demeanor with sharp listening ability
  • Strong organizational skills and sharp attention to detail
  • Creative mindset with appreciation for premium offerings
  • Exceptional communication and presentation skills
  • The solution-oriented contributor who enhances refined experiences
  • Experience planning and promoting selective tasting events
  • Experience with CRM platforms and loyalty programs
  • Availability to work weekends and evenings routinely
  • Passion for providing exceptional service and building rapport
  • Knowledge of wines, spirits and the evolving industry

Salary & Commission Scheme

Monthly Compensation Package Base Salary

RM5,000 Monthly Travel Allowance: RM500

Commission Structure:

  • If monthly sales quota of RM100,000 is achieved, a commission of 1% of total monthly sales will be paid out in addition to base salary and allowance.
  • If monthly sales quota is not achieved, no commission will be paid out. Only base salary and allowance will be compensated

Job Type: Full-time

Pay: RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay

Application Question(s):

  • Do you posses experience in Food & Beverage industry?
  • What is your expected salary?
  • Notice of period?

Experience:

  • Customer relation: 3 years (Required)
  • Customer service: 3 years (Required)
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