Housekeeping Supervisor (Hotel)

Duties and Responsibilities:

• Inspect guest rooms, public areas, swimming pools, gymnastics room, common walkways of Golf staff hostel, etc, after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning and update status of departing guest rooms.
• Assist Housekeeping Department in supervising daily Housekeeping activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Laundry, Engineering and Front Office.
• Document and resolve issues with discrepant rooms with the Front Office Department.
• Prepare, distribute, and communicate changes in assignment sheets/workboards.
• Communicate and handover unresolved issues to next shift Housekeeping Team.
• Assist Executive Housekeeper in training, scheduling, evaluating, counseling and coaching employees.
• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Contact Engineering Department directly for any urgent repairs.
• Deliver guest requests and set up furniture items in guest rooms as requested.
• Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens and trash placed near Housekeeper carts.
• Clean, maintain, and store cleaning equipments.
• Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Requirements:

• Minimum SPM, Certificate or Diploma in any field or equivalent.
• Minimum three (3) years supervisory experience with hands on experience in cleaning and maintenance tasks in the Housekeeping field in hospitality and/or hotel industry.
• Good knowledge and experience in industrial cleaning equipment and products.
• Good communication skills in English and Bahasa Malaysia.

Job Type: Full-time

Pay: Up to RM6,000.00 per month

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion
• Professional development