Customer Service Executive

- To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints - Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems - Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact - Schedule, assign or act on any required customer follow-up in accordance with call centre guidelines - Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity - Maintain confidentiality and integrity on the organization’s customers data - Accomplish adherence to work schedule. Job Requirement:- - Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. - SPM/STPM holders with at least two (2) years experience in Contact Centre environment. - Possess good interpersonal, communications and customer service skills - Able to commit to shift hours - IT savvy - Preferably Junior Executives specializing in Customer Service or equivalent.