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Project Process Description
The project involves reviewing content (videos/images/text) for one of the Largest Technology giant. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target
Detailed Role & Responsibilities
- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements
Requirements
- Excellent written, reading & spoken communications skills in Mandarin and understanding of local culture
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Good communications skills (English)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes
- Experience with social networking (or similar programs) Internet Savvy
- Willing to work in 24x7 environment
- Ability to manage critical situations with minimum supervision
- MS Office & strong key board skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations
- Should be comfortable working with explicit & extremely sensitive content
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