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Restaurant Assistant Manager/Manager

RM 3,000 - RM 5,600 / Per Mon

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The Restaurant Manager is responsible for the overall management and operation of one restaurant outlet, ensuring compliance with the company’s operational standards and achieving financial and operational objectives. This role entails direct supervision of service crew and kitchen staff, local implementation of company policies, OKRs, and ensuring the outlet’s smooth and efficient operation.

Outlet Management and Supervision

  • Directly manage and support the day-to-day operations of the restaurant.
  • Ensure the outlet operates in accordance with company standards and procedures

    Operational Efficiency

    • Monitor the operational performance of the restaurant to ensure IT meets financial and operational objectives.
    • Identify areas for improvement and implement strategies to enhance productivity and efficiency.

      OKR Implementation

      • Implement and manage OKRs specific to the restaurant, ensuring all staff are trained and aligned with the objectives and key results.
      • Monitor and review the effectiveness of OKR implementation to ensure strategic goals are met.

        Quality and Compliance

        • Ensure compliance with all local, state, and federal regulations.
        • Uphold high standards of quality, service, and cleanliness within the restaurant.

          Financial Oversight

          • Manage budgeting and financial oversight of the restaurant.
          • Control costs, including labor, food inventory, and other operational expenses to maximize profitability.

            Strategic Planning and Execution

            • Collaborate with the Area Manager to develop and implement strategic plans for operational efficiency and growth of the restaurant.
            • Provide feedback and insights from the restaurant level to inform broader company strategies.

              Staff Development and Training

              • Train and mentor restaurant staff to enhance their skills and performance.
              • Implement staff development programs that align with the company’s goals and objectives.

                Communication and Reporting

                • Maintain regular communication with the Area Manager regarding the restaurant's status and challenges.
                • Prepare detailed reports on restaurant operations, staff performance, and customer feedback.

                  Customer Satisfaction and Service Quality

                  • Ensure high levels of customer satisfaction and address customer feedback promptly.
                  • Maintain service quality and ensure compliance with health and safety standards.

  • Proven experience as a Restaurant Manager or similar managerial role in the hospitality industry.
  • Strong leadership skills with the ability to manage both service and kitchen staff effectively.
  • Excellent organizational, communication, and problem-solving skills.
  • Knowledge of financial reporting, budgeting, and operational management.
  • Ability to communicate effectively in Bahasa Malaysia.
  • Diploma or Bachelor’s degree in Business Management, Hospitality, or related field preferred.
  • Proficiency in management software and systems.
  • Experience in implementing and managing OKRs.
  • Competitive salary reflective of your growth
  • Free meal during your work days
  • Medical benefits
  • Annual Leave
  • EPF/Socso
  • Performance bonus
  • Annual dinner